Senior Supply Chain Manager – Relay Operations Center (ROC)

Company: Amazon

Location: Hyderabad, Telangana

Employment Type: Full-Time

Work Schedule: 24x7 Operational Environment (Shift-Based)

Experience Required: 5+ Years

About Amazon

Amazon is one of the world's leading technology and e-commerce companies, continually innovating to deliver exceptional customer experiences. Its global Supply Chain and Transportation network leverages advanced technology, data analytics, and automation to ensure reliable and efficient movement of millions of shipments every day.

The Relay Operations Center (ROC) plays a critical role in managing real-time transportation operations across Amazon's North America (NA) and Europe (EU) middle-mile network by proactively resolving transportation disruptions and driving continuous operational improvements.

About the Role

Amazon is seeking an experienced Senior Supply Chain Manager to join its Relay Operations Center (ROC) in Hyderabad. In this role, you will be responsible for managing transportation network disruptions, identifying process improvement opportunities, and collaborating with technology, operations, and cross-functional teams to develop scalable, automated solutions.

The ideal candidate will possess strong analytical capabilities, supply chain expertise, stakeholder management skills, and experience leading strategic programs in complex operational environments.

Key Responsibilities

Supply Chain & Transportation Operations

• Manage and improve transportation operations across Amazon's North America and Europe middle-mile logistics network.
• Monitor operational performance and identify recurring transportation disruptions, bottlenecks, and service risks.
• Drive corrective and preventive actions that improve network reliability and operational efficiency.

Program & Project Management

• Lead strategic supply chain initiatives from planning through execution and successful delivery.
• Develop long-term operational strategies aligned with business objectives and customer requirements.
• Own end-to-end program execution while ensuring timely delivery of key milestones.
• Communicate project progress, business impact, and performance outcomes to senior leadership.

Process Improvement & Automation

• Identify opportunities to simplify, automate, and optimize existing supply chain processes.
• Collaborate with Technology, Product, Operations, and Business teams to design scalable automation solutions.
• Drive continuous improvement initiatives that enhance operational efficiency, service quality, and customer experience.

Data Analytics & Business Insights

• Collect, analyze, and interpret data from multiple databases and operational systems to support business decisions.
• Develop reports, dashboards, and performance metrics using Excel, SQL, Microsoft Access, and other analytical tools.
• Perform ad hoc analysis to identify trends, root causes, and improvement opportunities.
• Ensure business decisions are supported by accurate, measurable, and data-driven insights.

Stakeholder Management

• Partner with internal teams including Technology, Transportation Operations, Planning, and Site Operations to resolve complex operational challenges.
• Identify key stakeholders and facilitate collaboration across multiple business functions.
• Influence decision-making through data-backed recommendations and strategic insights.

Operational Excellence & Risk Management

• Drive operational excellence by establishing measurable performance standards and monitoring key business metrics.
• Manage high-priority operational issues, escalations, and complex business challenges.
• Identify long-term risks and implement mitigation strategies to improve network resilience.
• Ensure customer outcomes are measurable, auditable, and aligned with business goals.

Required Qualifications

• Bachelor's degree in Supply Chain Management, Operations, Engineering, Business Administration, Analytics, or a related discipline.

Experience

• Minimum 5 years of experience in Supply Chain Management, Logistics, Transportation, Program Management, or Operations.
• At least 5 years of experience managing large-scale programs or projects.
• Proven experience using data, business metrics, and analytics to drive operational improvements.
• Experience managing end-to-end program strategy, execution, and stakeholder communication.
• Experience working in fast-paced, high-volume operational environments.

Preferred Qualifications

• Master's degree or MBA in Supply Chain Management, Operations Management, Engineering, Business Administration, Analytics, or a related field.
• Postgraduate specialization in Supply Chain Management or Business Management.
• Experience leading process improvement and operational excellence initiatives.
• Project Management experience or professional certification will be an added advantage.

Desired Skills

• Supply Chain Management
• Transportation & Logistics Operations
• Program & Project Management
• Middle-Mile Network Operations
• Process Improvement & Continuous Improvement
• Operational Excellence
• Data Analysis & Business Intelligence
• SQL, Microsoft Excel & Microsoft Access
• Performance Metrics & KPI Management
• Root Cause Analysis
• Automation & Process Optimization
• Stakeholder Management
• Risk Management & Escalation Handling
• Strategic Planning
• Cross-Functional Collaboration
• Decision Making & Problem Solving
• Excellent Communication & Leadership Skills

Work Environment

• Based at Hyderabad, supporting Amazon's global transportation operations.
• Willingness to work in a 24x7 shift-based operational environment.
• Opportunity to collaborate with global teams across North America and Europe.

Why Join Amazon?

• Work with one of the world's most innovative and customer-centric organizations.
• Lead strategic initiatives that impact Amazon's global transportation network.
• Collaborate with world-class technology, operations, and supply chain professionals.
• Gain exposure to advanced analytics, automation, and large-scale logistics operations.
• Access exceptional learning, leadership development, and long-term career growth opportunities.