Order Management Specialist

Company: MediaRadar

Employment Type: Full-Time

Work Mode: Remote (India)

Experience Required: 2–4 Years

About the Company

MediaRadar is a leading provider of AI-powered market intelligence solutions, empowering marketing, sales, and analytics professionals with actionable insights. The platform delivers comprehensive intelligence across advertising strategy, media spend, creative assets, competitive activity, and brand messaging, covering more than 30 media channels and over five million brands worldwide.

About the Role

MediaRadar is looking for a detail-oriented Order Management Specialist to support its Order-to-Cash (O2C) operations. This role is responsible for ensuring accurate sales order processing, maintaining data integrity across ERP and CRM platforms, and supporting seamless collaboration between Sales, Revenue Operations (RevOps), Finance, and Operations teams.

The ideal candidate will have experience with NetSuite, Salesforce, and Order-to-Cash processes, along with strong analytical skills and a passion for operational excellence.

Key Responsibilities

Order Management

• Accurately create, update, and maintain sales orders in NetSuite, ensuring complete alignment with Salesforce data and executed customer contracts.
• Review and validate order information, including pricing, contract terms, product configurations, billing schedules, and commercial details.
• Ensure all sales orders are processed accurately and in accordance with internal policies and customer agreements.

Order-to-Cash (O2C) Operations

• Support the end-to-end Order-to-Cash process, including order entry, contract validation, invoicing support, and fulfillment coordination.
• Monitor order progress and proactively identify issues that may impact billing accuracy or customer satisfaction.
• Assist in ensuring timely and accurate invoice generation and order fulfillment.

Data Integrity & System Reconciliation

• Perform regular reconciliations between Salesforce and NetSuite to ensure data consistency across systems.
• Identify and resolve discrepancies related to customer records, contracts, pricing, and order information.
• Maintain high standards of data accuracy and system integrity.

Cross-Functional Collaboration

• Work closely with the Revenue Operations (RevOps) team to ensure efficient order processing and operational alignment.
• Collaborate with Sales, Finance, Customer Operations, and other internal stakeholders to resolve order-related issues.
• Respond promptly to internal queries regarding order status, contracts, system records, and billing information.

Process Improvement

• Document operational processes and support continuous improvement initiatives aimed at enhancing efficiency and reducing processing errors.
• Assist senior team members in optimizing Order Management workflows and implementing best practices.
• Escalate operational issues appropriately while recommending practical solutions.

Required Qualifications

• Bachelor's degree in Business Administration, Commerce, Finance, Supply Chain, Operations Management, Information Systems, or a related discipline.

Experience

• 2–4 years of experience in Order Management, Sales Operations, Revenue Operations, Customer Operations, or a similar function.
• Hands-on experience with NetSuite, Salesforce, or comparable ERP/CRM platforms.
• Good understanding of Order-to-Cash (O2C) processes, including order entry, contract management, invoicing, and fulfillment.
• Experience working in a SaaS, Technology, Media, Advertising Technology, or similar fast-paced environment will be an advantage.

Desired Skills

• Order Management
• Order-to-Cash (O2C) Process
• NetSuite ERP
• Salesforce CRM
• Sales Order Processing
• Contract Review & Validation
• Data Reconciliation & Data Integrity
• Billing & Invoicing Support
• Revenue Operations (RevOps)
• ERP & CRM System Management
• Process Documentation & Continuous Improvement
• Advanced Microsoft Excel & Reporting
• Strong Analytical & Problem-Solving Skills
• Excellent Communication & Stakeholder Management
• Attention to Detail & Accuracy
• Ability to Manage Multiple Priorities in a Fast-Paced Environment

Work Arrangement

• Remote position based in India.
• Flexibility to collaborate with teams across US Eastern and Central Time Zones as required.
• Opportunity to work with global Sales, Revenue Operations, Finance, and Customer Success teams.

Why Join MediaRadar?

• Join an innovative, AI-powered technology company serving leading global brands.
• Work remotely while collaborating with international teams and business leaders.
• Gain exposure to world-class Revenue Operations, ERP, CRM, and Order-to-Cash processes.
• Be part of a collaborative culture that values innovation, continuous improvement, and operational excellence.
• Enjoy excellent opportunities for professional development and long-term career growth.